Business Pulse support

Email hello@independenteducatorpro.com for setup, license or reporting help.

What to include

Tell us your Pulse version, Chrome version, operating system, the screen you used, what you tried, and the exact error. Use anonymous labels such as Class A and Learner 1. Crop or redact screenshots before sending them.

Do not send passwords, authorization codes, mailbox tokens, license keys or full reports as routine feedback. Keep your original CSV exports.

If syncing needs to pause

Open Setup & data → Email and choose Stop sync. Wait for the paused status. Reopening Pulse keeps syncing paused; choose Resume sync when ready.

Connecting Gmail

Connect the Google account whose own inbox receives your Outschool notifications. During the invited beta, that account must be on our test-user list. If access is blocked, send the exact error before changing accounts or reinstalling.

Opening report downloads

Download CSV creates an individual report. Download all reports — printable pack creates an HTML file you can open in your browser and print or save as PDF. The webpage format is expected.

Protect your saved workspace

Use the same Chrome profile. Uninstalling the extension or clearing its storage can remove saved data. Contact support before resetting a workspace with a problem. The saved-data export is not a complete restoration backup of matching history.

Privacy requests

Contact the same support address about license records held by IEPro. Reporting and mailbox records remain on your device; our support team cannot remotely inspect them. Read the privacy notice for removal controls and the separate scope of downloaded files.

Business Pulse · Privacy · Support

Independent software. Not affiliated with or endorsed by Outschool.